It’s Not All the Same: Implemented and Perceived HR Practices in the Volunteer Context

Being strategic and intentional in the management of volunteers is increasingly important to tackle volunteer retention improve other outcomes. Drawing on human resource (SHRM), this inductive study utilizes qualitative data from interviews explore how a large youth organization perceive HR practices training recognition. Volunteer accounts are supplemented with focus group front-line staff capture implemented. Findings indicate disconnect between implemented perceived some, but not all, areas. Inconsistent unintentional communication was main driver for negative perceptions.